Returns & Exchanges

We want you to love your ride, which is why Zwift offers a 30-day return policy on hardware and accessories to ensure you have the best indoor cycling experience. Items must be returned in their original packaging and in like-new condition to qualify for a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to start the process and receive a Return Merchandize Authorization (RMA) number.

2

Prepare Your Gear

Carefully pack your Zwift hardware, trainers, or accessories in their original boxes, ensuring all components and power cables are included.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely attach it to the outside of your package, covering any previous shipping marks.

4

Drop Off and Track

Deliver your package to the designated carrier location; once our warehouse receives and inspects the item, your refund will be processed within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing